Returns

All items can be returned within two weeks time.

Please use the return note that you got with your order. There you can indicate which item you want to return and if you´d like to exchange something.

Orders from our webshop come with a prepaid return label for free returns within Germany. Please note that you are responsible for the shipping costs of returns from other countries than Germany. Unstamped returns cannot be accepted. If an item is wrong or damaged, we will of course arrange a free return. If you want to return orders placed on other shops, please see their return policy.

Please note the correct return address.

As soon as we´ve received your return, we´ll get in contact with you via email and process the exchange or refund.

If you have any questions, please contact us via email: support@thokkthokk.com or use our contact form.

Return address:

LOCEMA GmbH
c/o ThokkThokk
Carl-von-Linde-Straße 3
19061 Schwerin
Germany

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